Our kitchen sink drain was clogged. I called Elite and they scheduled an appointment the same day. Andrew Marquez was there within a couple of hours. He snaked our drain twice. It did not open the drain. Andrew was very polite and professional. He explained to us there was no charge for visit. He explained other options to us. We could have just left it as is, however, We opted for having them flush our pipe for us. This also include running a camera afterwards to show it’s clean and no other problems exist within the drain. Andrew’s attention to details is something you do not find too often nowadays. I am very glad I opted to Elite come and take care of our problem. I will use them again. I will recommend them to neighbors and friends. Big Kudos to Andrew.
We had Issac Solis come to our home today. He was so professional, knowledgeable, and friendly. He took care of the clogged drain quickly and left no mess behind. I will definitely call Elite Rooter for all of our plumbing needs and all of the other services they provide.
Customer service beyond expectations
We had our sewer block up solid the day before we were to leave for a week out of town. While away I did an internet search for a plumber that could come out the day after we got back. I found Elite Rooter and booked my appointment online. Elite showed up ON TIME. Alex & Ramon were our guys, they were very personable and professional. They went right to work and discovered the problem within 30 minutes. Now here’s where it gets interesting, the blockage was on the street side before entering the main sewer and they informed me I would have to call the city. Now keep in mind they ran a camera down the line to identify the problem, then ran a snake down the line to try and clear the blockage and when unsuccessful ran the camera down the line again so they could locate exactly where the blockage was and marked the spot in the street about 2 feet from the curb. I called the city and they informed me they would have someone in the field call me right back. It took two more calls to the city before we got a return call, all the while the guys were waiting with me so they could talk with the city and explain the problem and let them know where the blockage was. When the city called they asked to speak with the plumber. After Alex finished with the city they said they were through and there was nothing more they could do for me, that the city was on their way over and they would handle it from their end. When I asked how much I owed them their response was NOTHING. I couldn’t believe it, with all the time they spent finding the blockage and locating it in the street. I said “Surely there has to be a charge for the time spent here”, They informed me it was company policy that IF WE CAN’T CLEAR THE BLOCKAGE WE DON’T CHARGE YOU. My hats off to Elite Rooter, Alex and Ramon, Thank you for your exceptional service. You can be assured I will recommend you whenever the opportunity presents itself, I’m so pleased I chose you.
Based on 10 Reviews
We have had an issue with our 2 master bath sinks not draining well for the last 2 years. We dragged our feet having it addressed as we feared it might be...
Great customer service, called in the morning and by the evening someone was out. They were able to tell me the issue and hooked me up with a restoration...
Alex showed within two hours of our service request. Our kitchen sink drain was plugged and needed to be snaked.He did try to up sell to a to a high...
First to respond and excellent work. Great price and I would highly recommend! Professional and courteous. Lastly , always on time and trustworthy.
Elite Rooter were fast, friendly and did the job well at a fair price. I will definitely use this company again.
I found my lifetime plumber. Soro was professional and did an awesome job fixing my plumbing problem. Best part was he left no trace he was there from...
Elite Rooter was great. Mike Chavez was on time, professional, and did a great job getting my pipes flowing. Would use these guys again in a heartbeat
I contacted Elite Rooter as we had a constant clog in our pipes that kept causing our kitchen sink to back up. Soro came out and was very professional and...
Brian was on time, very polite and courteous, and did a great job. I will definitely use Elite Rooter for any future plumbing jobs!
We relocated to Phoenix & decided to update our Biltmore patio home. Unfortunately, we encountered every hiccup on a remodel you can imagine including new...
Fine job by Jorge, much appreciated. We had an issue with the shower which had almost quit draining and needed help. Jorge cleared it and then went to our...
Alex, is very knowledgeable and very professional. He truly knows his stuff and was able to quickly explain what was happening with our system. I highly...
I had a clogged bathroom sink and shower drain. I was looking for a plumbing company on line I had used before but this company popped up with the ability...
John R G.
Excellent service . I've had lots of company's out to clean our sewer line. These guys are the best . Highly recommend!
Great experience and affordable prices. Thanks Zorro for being honest and providing great work ! Would definitely recommend.
I had Elite Rooter out today to unclog a toilet drain at my business. Having an issue with a toilet is inconvenient at best and more so highly stressful.I...
Our washing machine had backed up and would spill water onto the floor when running any wash cycle. We called Elite Rooter and explained our issue. Junior...
Brian was very helpful and informative - I will definitely use them in the future.
Isaac came over within the hour and helped stop a badly leaking toilet water line. He was very efficient, courteous. I was also so pleasantly surprised that...
Brian, was an excellent, and efficient friendly worker. He demonstrate a great knowledge base of his field. I recommend him to all my friends.
Brian came over to fix a clogged disposal. He was extremely personable, professional and thorough. He was eager to help us and explained everything that was...
Isaac is the best!! If you're looking for someone to fix your plumbing, this is the guy!! Extremely knowledgeable, helpful, nice & so fast! 100% recommend...
I love Elite Rooter and their employee Brian. He was professional, knowledgeable and very friendly. He made fast and finished the job with exceptionalism....
Pleasantly impressed by this company. I called to schedule an appointment and 40 minutes later one of their knowledgeable, professional and friendly...
I wanted to thank Elite Rooter for their excellent service. On Wednesday evening we called as our wash room drain would not drain. Alex came out Thursday...
Alex came out and did a fantastic job in properly troubleshooting my pool area drainage problem. He quickly diagnosed the problem and had it corrected in...
The Elite Rooter team were very high quality. We have a belly in one of our drain lines which they unblocked, jetwashed and checked afterward with a camera....
Great communication and service from Elite Rooter. Alex and Chris quickly diagnosed and fixed my drain issue and provided and invoice and feedback. I know...
I had a drop in water pressure, and Brian from Elite Rooter came over right when expected to take a look at thing. There turned out to be no issue, but the...
Isaac came to clean out my bathtub drain. He was nice, neat, clean, and did a great job! Very friendly service and the price was great! I would definitely...
Isaac was a saint and our bathtub drain was fixed in under 20 minutes. 10/10 would call again. Extremely efficient and easy to work with!! Go with them!
Keith was great. He came out to our home in Tucson and cleared our drain no problem. Awesome!
My toilets and showers were backed up on a Sunday evening and Soro came out first thing the next morning and fixed everything. I had a company come out and...
Joel was incredibly friendly, accommodating, and efficient. He was quick to spot our issue, fixed it fully and stayed to ensure everything was running...
Soro came out only an hour and a half after my call on a Saturday morning. He quickly cleared a drain that our handyman had struggled with for hours and...
When you need help FAST...this is the company to call. We had a huge backup in our kitchen and they showed up within an hour. They were courteous, helpful...
I had Soro come out to diagnose a clogged shower drain. He helped determine what was actually old cast iron pipes that were end of life as well as pipes...
Soto Coria was awesome. Clogged kitchen sink that another company was unable to resolve. I was prepared to pay a lot of money for hydro jetting the clog...
This was out first time getting plumber for our 9 year old house after the kitchen sinks starting to back up. We tried many things but in the end, nothing...
I called for service on a Saturday morning and Brian was at my door in a couple of hours. He quickly cleared the sewer line and then called for a camera as...
I do not write reviews very often, but these guys are the best. Joel Garcia ,is polite, on time, hard working, Price is affordable. I know it can be tough...
My girlfriend recently inherited a house, and it feels like every other weekend there's a new problem that comes up that needs fixing. Not only do the bills...
Joel came over to help us with a leaky sink pipe and he did a quick, fantastic fix. He was friendly, straightforward, and clearly had extensive knowledge...
Had a massive emergency on my commercial property affecting half of my tenants. Sewage line completely rotted out and gone. Keith & Soro went down the...
While visiting our daughter, one of her bathrooms had a leak and was flooding the downstairs. Took a look at Yelp and gave Elite Rooter a call....
I had a plumbing/real estate emergency with a house that was supposed to have already closed. The first plumber (other company) that I called made it worse,...
Joel came out to unclog the drain and ended up flushing the plumbing as well. He was extremely professional, on time, knowledgeable and hard working. We...
I had a major hot water leak under the foundation of my home. I called 3 plumbing companies to asses and estimate the issue. After the estimates I chose...
We had an emergency on a Saturday night and Elite Rooter responded quickly to our call. We had the pleasure working with Joel who was very professional and...
Had Soro and Joel here. I just moved into this house and needed to locate the sewer clean out drain so I could drain my pool. They located it 6ft...
Had Elite Rooter out for a slow draining tub. They were on time and preformed the work as requested at the quoted price. Jorge was clean and kept things...
I had trouble removing the faucets for my wash machine hook up.Soro Caria came and helped me out. I finished the job of myself.Soro is a great guy, a...
Keith, Soro, and Jose were absolutely awesome to work with. Keith and Soro showed up early for the initial consultation. They were knowledgable and upfront...
Although I am the first review, your search for the best, honest, and money well spent plumber search is over. Soro is the person you can trust to honestly...
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You have a crew in Tucson now that is awesome as far as workmanship and work ethic. Thank you for bringing them to Tucson.
I don't usually give reviews, but often depend on them to make my decisions, so I owe this one to you and Elite Rooter.This was my first experience with Elite Rooter. I needed to have my entire Sewer Line replaced as well as the Kitchen Drain to tie into the Main Sewer Line. Elite Rooter not only gave me a Very Competitive Price but their recommendations and workmanship as well their professionalism are second to none. Many thanks to Alex and his crew, Mario, Mike, Jesus, and Roman. I highly recommend you give them an opportunity to make their proposal before you spend your hard earned money. They will not disappoint. I've had to hire many contractors in my time, and this by far was one of my best decisions ever. Hey, "How Bout Them Cowboys? 🙂
I am so very happy that I found Elite Rooter. I found out "NO EXCAVATION NEEDED" to clear away a root ball. Timely service and saved me a lot of money - thank you Elite Rooter!!
professional, courteous and knowlegeable
We decided to be proactive and hydro jet our pipes as our home is 30+ years old and this has never been done. Elite was our third estimate and third plumbing advice on this project. Without going into too many details, I can honestly say that Elite was the most straightforward estimate and the plumbers were professional, competent, thorough and did not try to upsale and take advantage of the situation. They have my respect and thanks for a job very well done at a very reasonable price. We are now customers for life and will recommend them to our family, friends and neighbors.
Casey James Walth
Excellent service! Fast, friendly, and informative.
Alex was efficient and professional.
nothing!! still havent fixed the problem
great to work with, everyone of the technicians that have done work for us have been very professional.
Brian K is so awesome!!!! He was here until after dark to finish the job!!! We were definitely recommend him to any family or friends!!!!
Michael A. Villarreal
Andrew came out I had a clogged pipe and he was very professional recommended what needed to be done gave me a fair quote and he went about his business cleaned up after himself like he was never here I strongly recommend Elite Rooter just based on Andrew's work thank you again Andrew for taking care of a real nasty problem
Great service and very friendly! I highly recommend Jorge Berber and the whole team at Elite Rooters.
Carmen Spitzer Poole
We recently had the entire sewer system replaced in our 47 year old Mesa home by Elite Rooter. They did an incredible job from start to finish. Their entire team was professional and very obviously knew what they were doing! We especially appreciate the awesome customer service provided by Soro who kept us up-to-date during the entire process and answered our many questions! Thanks so much, Elite Rooter!!! 🙂
Isaac Solis was Great!!! Very professional. Was on time. Fixed all my plumbing problems quickly. Will definitely recommend him to all my family and friends. Thanks Elite Rooter.
I called Elite Rooter for a much-needed service, a backed up water line. They came out in a short notice and went above and beyond the job to fix the problem I am completely satisfied with the work that was done and I highly recommend Brian and Frank they where very kind and knowledgeable. I will surely call them again for any future problems with my plumbing needs.
Lillian Cotten Salazar
I have called Elite Rooter previously and have always gotten a positive result. Just like the previous Elite plumber, Alex was professional. He was instrumental in diagnosing and repairing the problem. Considering the obstacles, he did an amazing job and I will definitely call on them again.
Thanks for sending Isaac Solis to clear my drain! He came right on time, is most professional and did a great job. I’ll use Elite Rooter again. sandy
Cindy Grogg Moore
I wanted to thank Elite Rooter for their excellent service. We called them as our wash room drain would not drain. Alex came out after a check out he set down with use to explain the problem and he had contacted there camera tech Frank who showed up in a very short time. They explain in an honest and detailed manner what was needed to fix our problem. As our home had clay sewer pipes they gave us offers as to how to go about the repair needed. It took Alex and Roman two days in the hot July sun to set up and replace or drain pipe to the sewer line. When they were done both my was room and the yard look as good as new. Thanks to this company for being honest and fair. Very professional and just great people to have work for you. I will refer them to all my neighbors. Great job guys.
Nathan T. Miller
Joel was incredibly friendly, accommodating, and efficient. He was quick to spot our issue, fixed it fully and stayed to ensure everything was running smoothly. He explained everything thoroughly to us in a way we could understand it.
I don't normally write reviews. But was super happy with the service I got thru you guys. I just had to write a review. I just had my whole house sewer line replaced at a very reasonable price.They had the best customer service and very reliable. Thanks to George and Soro for excellent work and customer service.
Mike came out to check are water heater late in the day. He stayed on the phone for 1:45 min with are warrant ppl, to get us a new one. He went to go get the new water heater and got the job done. Are water heater had almost caught fire.he showed us what was wrong and made the right changes to make it right. I would highly recommend Michael Chavez to be your plumber.
Fast and professional service. I highly recommend this company. Thank you Soro for your help with our washer facets.
After 3 tries from our apartment contracted plumbers to fix a leak Soro was able to diagnose and fix the leak on his first visit out. I Highly recommend Elite Rooters!
Lela Wilkins Dandoy
Super fast service and friendly. Came on time and communicate problem and solution clearly. Found ways to save money and charged less than quoted for quality work!! Would recommend to anyone looking for plumbing repair.
Cool guys. They were on time for the service. Fair price.
Trishy Von G
Ashlea Hedrick Aguilar
I found out that they are a new company in Phx. I found them anxious to help. They cleaned out my plugged drain line.On time with the appointment and fairly priced.Thanking Micheal for being so nice.