Our kitchen sink drain was clogged. I called Elite and they scheduled an appointment the same day. Andrew Marquez was there within a couple of hours. He snaked our drain twice. It did not open the drain. Andrew was very polite and professional. He explained to us there was no charge for visit. He explained other options to us. We could have just left it as is, however, We opted for having them flush our pipe for us. This also include running a camera afterwards to show it’s clean and no other problems exist within the drain. Andrew’s attention to details is something you do not find too often nowadays. I am very glad I opted to Elite come and take care of our problem. I will use them again. I will recommend them to neighbors and friends. Big Kudos to Andrew.
We had Issac Solis come to our home today. He was so professional, knowledgeable, and friendly. He took care of the clogged drain quickly and left no mess behind. I will definitely call Elite Rooter for all of our plumbing needs and all of the other services they provide.
Customer service beyond expectations
We had our sewer block up solid the day before we were to leave for a week out of town. While away I did an internet search for a plumber that could come out the day after we got back. I found Elite Rooter and booked my appointment online. Elite showed up ON TIME. Alex & Ramon were our guys, they were very personable and professional. They went right to work and discovered the problem within 30 minutes. Now here’s where it gets interesting, the blockage was on the street side before entering the main sewer and they informed me I would have to call the city. Now keep in mind they ran a camera down the line to identify the problem, then ran a snake down the line to try and clear the blockage and when unsuccessful ran the camera down the line again so they could locate exactly where the blockage was and marked the spot in the street about 2 feet from the curb. I called the city and they informed me they would have someone in the field call me right back. It took two more calls to the city before we got a return call, all the while the guys were waiting with me so they could talk with the city and explain the problem and let them know where the blockage was. When the city called they asked to speak with the plumber. After Alex finished with the city they said they were through and there was nothing more they could do for me, that the city was on their way over and they would handle it from their end. When I asked how much I owed them their response was NOTHING. I couldn’t believe it, with all the time they spent finding the blockage and locating it in the street. I said “Surely there has to be a charge for the time spent here”, They informed me it was company policy that IF WE CAN’T CLEAR THE BLOCKAGE WE DON’T CHARGE YOU. My hats off to Elite Rooter, Alex and Ramon, Thank you for your exceptional service. You can be assured I will recommend you whenever the opportunity presents itself, I’m so pleased I chose you.
Based on 26 Reviews
Elite Rooter was able to come out quickly and was very reasonably priced and quick to diagnose the plumbing back up problem.
Big shout out to Oscar & Soro who came to service our homes plumbing today...they had every opportunity this afternoon to take complete advantage of our...
Soro came to my rescue when I had a clogged drain causing havoc in my home. He showed up promptly at the time he provided - the same day I called for...
Prompt expert service and the best price in town! I would definitely recommend elite rooter.
We had a clogged toilet after a house guest accidentally dropped something in it. Soro the technician called before arriving and was on-time. He was...
I had a plumbing issue that needed to be addressed immediately and submitted the project to 5 plumbers on Yelp. Elite Rooter was able to provide the soonest...
While all 4 companies who were asked to bid on a slow drain were quick to respond, Elite was the first one who appeared to have read the detailed...
We had a clog in our sink that our snake couldn't reach. We reached out to different plumbers on Yelp and Elite Rooter gave us the best price and quickest...
We have had an issue with our 2 master bath sinks not draining well for the last 2 years. We dragged our feet having it addressed as we feared it might be...
Great customer service, called in the morning and by the evening someone was out. They were able to tell me the issue and hooked me up with a restoration...
Alex showed within two hours of our service request. Our kitchen sink drain was plugged and needed to be snaked.He did try to up sell to a to a high...
First to respond and excellent work. Great price and I would highly recommend! Professional and courteous. Lastly , always on time and trustworthy.
Elite Rooter were fast, friendly and did the job well at a fair price. I will definitely use this company again.
I found my lifetime plumber. Soro was professional and did an awesome job fixing my plumbing problem. Best part was he left no trace he was there from...
Elite Rooter was great. Mike Chavez was on time, professional, and did a great job getting my pipes flowing. Would use these guys again in a heartbeat
I contacted Elite Rooter as we had a constant clog in our pipes that kept causing our kitchen sink to back up. Soro came out and was very professional and...
Brian was on time, very polite and courteous, and did a great job. I will definitely use Elite Rooter for any future plumbing jobs!
We relocated to Phoenix & decided to update our Biltmore patio home. Unfortunately, we encountered every hiccup on a remodel you can imagine including new...
Fine job by Jorge, much appreciated. We had an issue with the shower which had almost quit draining and needed help. Jorge cleared it and then went to our...
Alex, is very knowledgeable and very professional. He truly knows his stuff and was able to quickly explain what was happening with our system. I highly...
I had a clogged bathroom sink and shower drain. I was looking for a plumbing company on line I had used before but this company popped up with the ability...
John R G.
Excellent service . I've had lots of company's out to clean our sewer line. These guys are the best . Highly recommend!
Great experience and affordable prices. Thanks Zorro for being honest and providing great work ! Would definitely recommend.
I had Elite Rooter out today to unclog a toilet drain at my business. Having an issue with a toilet is inconvenient at best and more so highly stressful.I...
Our washing machine had backed up and would spill water onto the floor when running any wash cycle. We called Elite Rooter and explained our issue. Junior...
Brian was very helpful and informative - I will definitely use them in the future.
Isaac came over within the hour and helped stop a badly leaking toilet water line. He was very efficient, courteous. I was also so pleasantly surprised that...
Brian, was an excellent, and efficient friendly worker. He demonstrate a great knowledge base of his field. I recommend him to all my friends.
Brian came over to fix a clogged disposal. He was extremely personable, professional and thorough. He was eager to help us and explained everything that was...
Isaac is the best!! If you're looking for someone to fix your plumbing, this is the guy!! Extremely knowledgeable, helpful, nice & so fast! 100% recommend...
I love Elite Rooter and their employee Brian. He was professional, knowledgeable and very friendly. He made fast and finished the job with exceptionalism....
Pleasantly impressed by this company. I called to schedule an appointment and 40 minutes later one of their knowledgeable, professional and friendly...
I wanted to thank Elite Rooter for their excellent service. On Wednesday evening we called as our wash room drain would not drain. Alex came out Thursday...
Alex came out and did a fantastic job in properly troubleshooting my pool area drainage problem. He quickly diagnosed the problem and had it corrected in...
The Elite Rooter team were very high quality. We have a belly in one of our drain lines which they unblocked, jetwashed and checked afterward with a camera....
Great communication and service from Elite Rooter. Alex and Chris quickly diagnosed and fixed my drain issue and provided and invoice and feedback. I know...
I had a drop in water pressure, and Brian from Elite Rooter came over right when expected to take a look at thing. There turned out to be no issue, but the...
Isaac came to clean out my bathtub drain. He was nice, neat, clean, and did a great job! Very friendly service and the price was great! I would definitely...
Isaac was a saint and our bathtub drain was fixed in under 20 minutes. 10/10 would call again. Extremely efficient and easy to work with!! Go with them!
Keith was great. He came out to our home in Tucson and cleared our drain no problem. Awesome!
My toilets and showers were backed up on a Sunday evening and Soro came out first thing the next morning and fixed everything. I had a company come out and...
Joel was incredibly friendly, accommodating, and efficient. He was quick to spot our issue, fixed it fully and stayed to ensure everything was running...
Soro came out only an hour and a half after my call on a Saturday morning. He quickly cleared a drain that our handyman had struggled with for hours and...
When you need help FAST...this is the company to call. We had a huge backup in our kitchen and they showed up within an hour. They were courteous, helpful...
I had Soro come out to diagnose a clogged shower drain. He helped determine what was actually old cast iron pipes that were end of life as well as pipes...
Soto Coria was awesome. Clogged kitchen sink that another company was unable to resolve. I was prepared to pay a lot of money for hydro jetting the clog...
This was out first time getting plumber for our 9 year old house after the kitchen sinks starting to back up. We tried many things but in the end, nothing...
I called for service on a Saturday morning and Brian was at my door in a couple of hours. He quickly cleared the sewer line and then called for a camera as...
I do not write reviews very often, but these guys are the best. Joel Garcia ,is polite, on time, hard working, Price is affordable. I know it can be tough...
My girlfriend recently inherited a house, and it feels like every other weekend there's a new problem that comes up that needs fixing. Not only do the bills...
Joel came over to help us with a leaky sink pipe and he did a quick, fantastic fix. He was friendly, straightforward, and clearly had extensive knowledge...
Had a massive emergency on my commercial property affecting half of my tenants. Sewage line completely rotted out and gone. Keith & Soro went down the...
While visiting our daughter, one of her bathrooms had a leak and was flooding the downstairs. Took a look at Yelp and gave Elite Rooter a call....
I had a plumbing/real estate emergency with a house that was supposed to have already closed. The first plumber (other company) that I called made it worse,...
Joel came out to unclog the drain and ended up flushing the plumbing as well. He was extremely professional, on time, knowledgeable and hard working. We...
I had a major hot water leak under the foundation of my home. I called 3 plumbing companies to asses and estimate the issue. After the estimates I chose...
We had an emergency on a Saturday night and Elite Rooter responded quickly to our call. We had the pleasure working with Joel who was very professional and...
Had Soro and Joel here. I just moved into this house and needed to locate the sewer clean out drain so I could drain my pool. They located it 6ft...
Had Elite Rooter out for a slow draining tub. They were on time and preformed the work as requested at the quoted price. Jorge was clean and kept things...
I had trouble removing the faucets for my wash machine hook up.Soro Caria came and helped me out. I finished the job of myself.Soro is a great guy, a...
Keith, Soro, and Jose were absolutely awesome to work with. Keith and Soro showed up early for the initial consultation. They were knowledgable and upfront...
Although I am the first review, your search for the best, honest, and money well spent plumber search is over. Soro is the person you can trust to honestly...